Shipping and returns

METHOD OF DELIVERY 

 1.– We shall deliver your products to the delivery address that appears on your order. To optimize the delivery process, the address you provide must allow for the delivery to be made within normal working hours. The company shall not be responsible for mistakes or damages arising from the delivery of orders to an address provided which does not correspond to the destination you desired. 

 2.– Delivery shall be made within a maximum period of 25 working days from the date the order is confirmed. If for any reason we are unable to meet the delivery deadline, we shall inform you and provide you with the option of continuing with the purchase, with a new delivery date, or canceling the order, with a full refund of the amount you paid. 

 3.– For the purposes of these “Terms and Conditions of Contract”, it shall be understood that the order has been delivered when receipt of delivery is signed for at the delivery address provided or, in the event that the recipient is not present in the place agreed upon, on the date when the courier service records an attempt to make delivery. 

 4.– At the time of delivery of the order, the recipient shall sign the delivery note and request a copy thereof from the carrier. 

 5.– In the event that an order is delivered that shows visible defects in the external packaging, you must not express your approval by signing the delivery note. 

 6.– We ship in our own standard packages. Special packages are subject to a surcharge, which is set on a case-by-case basis. 

 7.-Please take care not to damage the contents when opening, especially if using sharp objects. 

 8.– We shall deliver a purchase invoice alongside the order. We shall also send you an electronic invoice to the email address you provided if you requested one. 

 9. Orders shall be delivered preferentially by specialist agency, although other agencies may be used if necessary. 

 RETURNS AND EXCHANGE POLICY 

 A. Right to return In accordance with current legislation, if you want to exchange or return products, you have the right to cancel this contract for any reason within 14 calendar days. You have a cooling-off period of 14 calendar days from the date you or a third-party nominated by you, other than the carrier, takes material possession of the final delivery of the goods. The steps to follow are: 

 1. Notification of cancellation To exercise your right to cancel your purchase, you must inform us of your decision to cancel the contract through an unequivocal statement (for example, a letter sent by post, fax, or email). For that purpose, you may use the cancellation form which can be downloaded from this link: [Cancellation Form], by completing it, and sending it to the following email address: point.usa@point1920.com You can also make another type of unequivocal statement in which you indicate your decision to cancel the contract, as well as identifying the order concerned. In the event you notify us of your decision to cancel via our email address, we shall promptly provide you with acknowledgment of the receipt of said cancellation by the same channel. To notify us of your decision to cancel, we also offer you the following contact details: 
 POINS INTERNATIONAL CORP 2727 PONDE DE LEON BLVD CORAL GABLES, FL33134 MIAMI 
T. +1 786 559 0433 
point.usa@point1920.com 

 In any case, your notification of cancellation must identify the order on which you are exercising your right to cancel. Sending your message of cancellation prior to the end of the cooling-off period is sufficient to meet the deadline. 
 
2. Product Return After notifying us of your decision to cancel, you must return the product to us without undue delay to the postal address given. In any case, the product must be returned within 14 calendar days of the date on which you notified us of your decision to cancel. The deadline shall be considered met if you complete the return of the products before the end of said deadline. Any loss in value of the products owing to the handling thereof beyond that which is necessary to determine their type, features, or operation shall be borne by the client. The right to cancel shall not be applicable to contracts that concern: -The supply of goods made to consumer and user specifications or clearly customized goods. -The supply of sealed goods which are not suitable for return due to reasons of health or hygiene protection which have been unsealed after delivery. Effects of canceling: In the event you cancel, we shall refund all payments received, including delivery fees.Please be aware that RETURN COSTS shall be borne by you.In any case, the product must be returned without undue delay within 14 calendar days of the date on which you notified us of your decision to cancel. We shall refund payments using the same payment method you used in the initial transaction, unless you have expressly stated otherwise. In any case, you shall not incur any fees for the refund. Notwithstanding the previous paragraph, we may retain the refund until we receive the product or until you have provided proof of return, depending on which condition is met first. In the event of cancellation, you shall bear the direct cost of returning (shipping costs) the products. 

 B. Exemptions to the right to cancel The right to cancel shall not be applicable to orders made to client specifications or clearly customized goods. Likewise, the right to cancel shall not be applicable to contracts that concern: -The supply of goods made to consumer and user specifications or clearly customized goods. -The supply of sealed goods which are not suitable for return due to reasons of health or hygiene protection which have been unsealed after delivery. 

 C. Return of faulty products In the event you deem that, upon delivery, the product does not meet the stipulations of the contract, as a result of a fault or defect, you must contact us within 7 days of delivery via our contact form. Please provide the identifying details of the product, the order, and specify the fault or defect. After receiving your message, we shall contact you as soon as possible to inform you of the date on which a courier will visit the address you provide us to collect the product. After collecting the product, we shall examine it closely and inform you by email, within a reasonable period, if you are entitled to demand it be repaired or, if you so choose, be replaced, unless one of such options objectively proves to be impossible or unsuitable. In the event of repairing or replacing the product, such actions shall be performed within a reasonable period and shall be free of charge. Said costs are understood to be the costs necessary to compensate for the lack of conformity of the product with the contract, shipping charges, and costs for labor and materials.The consumer may not demand replacement for non-exchangeable or second-hand products. In the event you may not demand repair or replacement, or when said actions have not been performed within a reasonable period or have caused you further inconvenience, you may choose between a discount in the price or the termination of the contract. Termination shall not be admitted when the lack of conformity is minor. The discount in price shall be proportional to the difference between the value of the product upon delivery if it had met the contract and the actual value of the Product upon delivery. 

 D. Warranty 
 The supplier shall cover any lack of conformity that appears within the period of two years from the date of delivery. The client shall give notification of any lack of conformity within the period of two months of becoming aware of it.