Frequently asked questions

HOW CAN I SEE THE PRODUCTS? 
You simply have to select in the tab “shop online”, “collections” or “lookbook” to browse and see all the products. 

I CANNOT FIND A PRODUCT, MATERIAL OR COLLECTION
Don’t worry. There is a search function on the right hand side of the website where you can enter any word and find everything related to it. 
 
HOW CAN I BUY? 
Once you have selected the product you simply have to click on “ADD TO CART”. After this, you can keep adding other products or proceed to checkout if you want to buy it. 

WHAT DOES THE PRICE INCLUDE?
All prices are VAT INCLUDED and SHIPPING CHARGES ARE FREE for purchases over 600 euros in Spain and over 1200 euros in the rest of Europe. For purchases under 600 euros in Spain, transportation costs € 72.6 and for purchases under € 1200 in the rest of Europe, transport costs € 145.2 (except Canary Islands, Ceuta and Melilla)

I WANT THEM TO BRING THE FURNITURE TO MY FLAT, TERRACE OR ANY OTHER PLACE, WHAT DO I DO?
In this case, please tell us when you make the purchase so that we can give you a quote for the service you require before delivering the product.

WHERE DO YOU DELIVER TO? 
Across Spain, except THE CANARY ISLANDS, CEUTA AND MELILLA. If you still want to receive goods in THE CANARY ISLANDS, CEUTA OR MELILLA, do not hesitate to request a quote and we will contact you.

IS IT NECESSARY TO REGISTER IN ORDER TO MAKE A PURCHASE? 
Yes, you must register in order to be able to make a purchase and to tell us where you want the good to be delivered and in whose name you want it to be billed.

WHAT PAYMENT METHODS CAN I USE?
You can pay using credit card, wire transfer, PayPal or Sequra, a payment system where you can pay in instalments of 3, 6 and 12 months up to an amount of 4,000 euros. For this, you would have to enter the credit card when completing the purchase and then, select this payment method. If the product is more than €4,000 the difference will be charged in cash and the rest will be financed according to the selected terms.

WILL I RECEIVE A CONFIRMATION E-MAIL ONCE THE ORDER HAS BEEN MADE? 
Yes, you will receive an order confirmation.  However, you can also log in with your username and password to view the status of your order and to check that everything is correct.

WHAT HAPPENS IF I NOTICE AN ERROR IN THE ORDER?
In this case, please contact us via phone, e-mail or chat as soon as possible so that we can resolve it. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We have a maximum period of 21 business days. Therefore, we will confirm the delivery date with you as soon as possible and, if not, we will coordinate with you the day that suits you best to receive it. 

WHAT TRANSPORT DO YOU USE TO SEND THE  ORDERS?
You will receive the orders through the company DHL, as we have a daily collection and this way, we can send you the goods as soon as they’re ready.

ONCE THE ORDER IS SENT CAN I TRACK THE DELIVERY?
Yes. As well as being able to view the status in your account, you will also receive a message from DHL via e-mail and phone once the goods have been collected from our facilities so that you can track them and for any query you may have.

WHAT HAPPENS IF THE PRODUCT ARRIVES DAMAGED, OR HAS A BUMP OR FAULT?
We doubt that this will happen, but in case it does, please notify us within 7 days by phone, e-mail or chat. Once we have received the notification, we will exchange it for another product that is in the right condition.

WHAT HAPPENS IF AFTER THINKING ABOUT IT, I NO LONGER WANT THE PRODUCT?

You have the right to withdraw from the present contract within a period of 14 calendar days without the need of any justification.
The period of withdrawal will expire at 14 calendar days from the day that you or a third party indicated by you, different from the carrier,
acquired the material possession of the last of those goods.  You just have to keep in mind that you will pay for the RETURN COSTS.
The only exception for returning an order with no reason is, if the order contains personalised products, you can only return everything except the product that has been specially made with a fabric selected by you. 

WHAT GUARANTEE DOES THE PRODUCT HAVE?

Two years for all products. 

CAN I MAKE THE PURCHASE IN A PHYSICAL STORE?

Of course.
You have the right to withdraw from the present contract within a period of 14 calendar days without the need of any justification.  The period of withdrawal will expire at 14 calendar days from the day that you or a third party indicated by you, different from the carrier,
acquired the material possession of the last of those goods.

DOES THE FURNITURE REQUIRE ANY MAINTENANCE?
Depending on each product it will or will not require maintenance. As we want to create products that last you a lifetime, we provide you with a link “FINISHINGS AND MAINTENANCE” which appears on each of the product’s information sheet.  However, if you have a question, please do not hesitate to contact us.