Frequent questionss

HOW CAN I SEE THE PRODUCTS?

You simply have to select the “shop online”, “collections” or “lookbook” tabs and browse from there to see all the products.

I CAN'T LOCATE A PRODUCT, MATERIAL OR COLLECTION

It's ok. On the right side of the webpage you have a search engine where you can write any word and it will show you everything related in products, materials or collections.

HOW CAN I MAKE A PURCHASE?

Once the product has been selected, you simply have to click on the “ADD TO CART” button. After this, you can continue adding other products to it or proceed to checkout if you wish.

WHAT DOES THE PRICE INCLUDE?

All prices include the price of the product without the corresponding VAT, which will be calculated, if applicable, once the order is placed and the delivery address of the customer is entered.

WHAT ARE THE SHIPPING COSTS?

It depends on the state where you live and the type of shipping you select. We currently offer two types of shipping, Door to Door shipping, where the product is delivered outside your building without entering the building. And, on the other hand, White Glove shipping, a more complete service where we deliver the product right inside your home. If you select the White Glove shipping service, it is always useful that in the “notes” section when you place the order, you tell us if access to your house is easy, if it is a flat or house etc., to avoid problems at the time of the delivery.

Below we detail the maximum costs by state and type of shipping in the following "shipping" link .

CAN YOU MAKE A PURCHASE FROM ANY STATE?

We are currently in the process of being able to sell in 48 of the 50 states, excluding Hawaii and Alaska. With respect to the 48 states, we will gradually incorporate purchasing access as we gain it. In case shipping is not available to your state when you enter our website, you can send an e-mail to point.usa@point1920.com and we will inform you when your purchase can be made.

DO I HAVE TO SIGN UP TO BE ABLE TO MAKE A PURCHASE?

Yes, it is necessary to sign up in order to make a purchase to be able to indicate where you want us to send the merchandise and in whose name you want the bill to be in.

WHICH PAYMENT METHODS CAN I USE?

Payments can be made through credit / debit cards, a PayPal account or a bank transfer.

WILL I RECEIVE A CONFIRMATION E-MAIL ONCE THE ORDER IS MADE?

Yes, you will receive an order confirmation. However, you can also log-in with your username and password to check the status of your order and make sure that everything is correct.

WHAT HAPPENS IF I DETECT A MISTAKE IN THE ORDER?

In this case, please contact via e-mail point.usa@point1920.com  and communicate the problem.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We gauge a maximum time period of 25 working days. For this reason, we will confirm the delivery date as soon as possible and, once confirmed, we will coordinate with you to choose the most convenient delivery day for you.

WHY IS THE DELIVERY TIME SO LONG?

All our furniture is European and depending on the collection, some of it is already available in our U.S. stores but other pieces are in Europe and the shipment is processed directly when you confirm the purchase.

WHAT MODE OF TRANSPORT DO YOU USE TO SEND THE ORDERS?

Orders will be received through the specialized agency, since we have daily pick-up and it facilitates us being able to send the merchandise as soon as it is prepared.

ONCE THE ORDER IS SHIPPED, CAN I TRACK ITS DELIVERY?

Yes. In addition, you can check its status through your account and you will receive a message via e-mail and telephone from the specialized agency once they pick up the merchandise in our facilities so that you can track it and ask any questions you may have.

WHAT HAPPENS IF THE PRODUCT ARRIVES DEFECTIVE OR HAS A DENT OR ABNORMALITY?

Please notify us via e-mail within 7 days. Once the notification is received, we will proceed with its withdrawal and replace it with another product in the right condition. 

WHAT HAPPENS IF I DECIDE I NO LONGER WANT THE PRODUCT?

In this case you have the right to withdraw from the purchasing contract within 14 calendar days without cause. The withdrawal period will expire after 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession. Just keep in mind that the RETURN EXPENSES must be covered by you. The right of withdrawal of a purchase will not apply to contracts that refer to:

- The supply of goods made according to the specifications of the buyer and user or goods that are clearly personalized.

-The supply of sealed goods that have been unsealed after delivery and that are not suitable for return for reasons of health protection or hygiene.

WHAT WARRANTY DOES THE PRODUCT HAVE?

All our products have a two year warranty.

CAN I MAKE A PURCHASE IN A PHYSICAL STORE?

Yes, of course. You can see the product physically in any of our SALES POINTS which you can find on our home page, but remember that if you make the purchase online, you have the right to withdraw from this contract within 14 calendar days without cause. The withdrawal period will expire after 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material good.

DOES THE FURNITURE REQUIRE MAINTENANCE?

Depending on the product, it may or may not need maintenance. On each product's page, you will find the "FINISHES AND MAINTENANCE" link with all the related information. However, if you need any clarification, do not hesitate to contact us.